1. Company identification
The socialodge.com website is operated by Segmento Inteligente, Lda. — Rua dos Piornais, Lote 11, R/C B, 9000-679 São Martinho, Funchal, Madeira, Portugal — NIF/NIPC 517792290, which runs short-term local accommodation units in Madeira under the Social Lodge brand.
Guest support contacts (phone, email and WhatsApp) are listed at the bottom of this page and on the Contact page.
2. Purpose
These Terms govern the booking and use of short-term accommodation offered through the website. By completing a booking, the guest confirms having read and accepted these terms, the Privacy Policy and the Cancellation Policy.
Bookings made through third-party platforms (Airbnb, Booking.com) are governed by those platforms' terms, without prejudice to the house rules described here.
3. Booking and confirmation
A booking is made by selecting the accommodation, dates and number of guests, followed by guest details and payment. Availability and prices shown are valid at the time of enquiry and may be subject to a minimum stay.
The booking is only confirmed once payment is completed and the confirmation email with the booking code has been sent. Bookings without completed payment grant no right of occupancy.
We reserve the right to refuse or cancel a booking in case of manifest pricing error, subsequent unavailability or suspected fraud, with a full refund of any amount paid.
4. Prices, fees and payment
Prices are shown in euros (EUR) per night; the total is calculated based on dates, number of guests and applicable pricing rules (season, events, length of stay).
- The accommodation price may be increased by: a cleaning fee (per stay);
- the municipal tourist tax, where applicable, charged per guest per night under the regulation in force and only to guests at or above the applicable age;
- optional extras selected at booking time (for example, an extra bed);
- a payment processing fee, where applicable and always itemised in the summary before payment.
Card payments are processed by Stripe Payments Europe, Ltd. Social Lodge does not collect or store full card details.
Invoices are issued using the tax details provided by the guest at booking time.
5. Check-in, check-out and house rules
Check-in is normally from 4:00 p.m. and check-out until 11:00 a.m., unless otherwise stated in the booking confirmation. Early check-in or late check-out depend on availability and prior agreement.
The guest agrees to communicate the expected arrival time and to identify all occupants. The number of occupants may not exceed the maximum capacity stated for the accommodation.
- House rules: no smoking inside the accommodation;
- no parties or events;
- quiet hours between 10:00 p.m. and 8:00 a.m., out of respect for neighbours;
- pets only with prior written approval;
- subletting or transferring the accommodation to third parties is prohibited.
A copy of an identification document may be requested in order to comply with the legal obligation to report foreign guests to the competent authorities.
6. Guest and host responsibilities
The host undertakes to provide the accommodation as advertised, clean, functional and compliant with the applicable Local Accommodation registration, and to provide support during the stay.
The guest is responsible for careful use of the accommodation and its equipment, for compliance with the house rules and for the behaviour of all occupants and visitors.
The host is not liable for loss of or damage to the guest's personal belongings, nor for interruptions of external services (electricity, water, internet) beyond its control, without prejudice to statutory consumer rights.
7. Damages and deposit
Any damage caused to the accommodation, furniture or equipment during the stay must be reported immediately. The guest is liable for the cost of repair or replacement, as well as for extraordinary cleaning resulting from misuse.
Where applicable, a security deposit may be requested and refunded after the accommodation has been inspected.
8. Cancellations and changes
Cancellations, refunds, no-shows and booking changes are governed by the Cancellation Policy available at socialodge.com/cancellation-policy, which forms an integral part of these Terms.
9. Governing law and dispute resolution
These Terms are governed by Portuguese law. Under Article 16(l) of Directive 2011/83/EU (transposed by Decree-Law 24/2014), accommodation services provided on a specific date are excluded from the 14-day right of withdrawal.
In the event of a consumer dispute, guests may submit a complaint through the Portuguese electronic Complaints Book at www.livroreclamacoes.pt.
Guests may also use Alternative Dispute Resolution (ADR) bodies, in particular the Consumer Arbitration Centre of the Autonomous Region of Madeira (CACCRAM), or the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
For matters not covered by mandatory rules, the courts of Funchal shall have jurisdiction.
